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FAQ

  • Am I billed for shipping on an exchange?
    If you have exchanged for the same item/same item number, but simply a different size or color, we do not charge shipping, as a courtesy. If you exchange for a different item number, shipping charges are assessed.
  • Address for returns
    Bricks By Burke PO Box 13172 Prescott, AZ 86304
  • Can I place orders fro international addresses?
    We do not currently offer any international shipping options.
  • Do you offer gift boxes?
    Yes, you are able to add a gift box to all applicable products on the product’s detail page. And in step 2 of the check out process, you will be given the option to add a gift box and/or gift messaging to all applicable items. Some items are not available for gift boxing due to their size or weight.
  • Where can I add my FAQs?
    FAQs can be added to any page on your site or to your Wix mobile app, giving access to members on the go.
  • How long do I have to return an item?
    You have 30 days after the day of purchase to request an exchange or a refund.
  • Attention Residents of Alaska and Hawaii
    For the standard ground delivery fee, we will ship by U.S. Airmail. This type of shipment takes up to 2 weeks. Otherwise, you may choose between UPS overnight or 2nd day delivery services. Please add one day to the expedited delivery time frame for Hawaii and Alaska orders. The shipping cost will be the standard delivery fee plus $19.00 for the 2nd day service. For the next day service the standard delivery fee plus $23.00 will apply.
  • How do I check or track my order status?
    You can check your order and shipping status by clicking here. You can also contact us at admin@bricksbyburke.com and we would be happy to check your shipment status and track any packages out for delivery.
  • What are your shipping methods?
    Our packages are sent via the U.S. Postal Service, FedEx, or UPS. Expedited orders ship the same day if received by 3 pm Mountain Time. Standard delivery orders normally take 3-5 days to be delivered.
  • Shipping and handling charges
    Shipping and handling charges include order processing, packaging, handling and shipping. $5.95 flat rate shipping for standard delivery Free standard delivery on Gift Cards Additional charges for expedited delivery
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